Danny Leitao, a wireless expert in the Knoxville, Tennessee area, has a lot to say about that.

“When they come to a store, they’ll get full service and the opportunity to meet someone who will work hard for them,” he said. “I give every customer my name and phone number so they know who they can go to if they need help.”

At Cellular Sales, getting you connected as smoothly as possible is our number one priority. It’s not just about making a sale – it’s about helping you find the tech that will help you live your life to the fullest. And you can rest assured that our wireless experts are exactly that – experts. They know the ins and outs of all the products we sell, so no matter what questions you have, they’re prepared to answer. In addition to their tech knowledge, our experts will listen and identify what you’re looking for, diagnose any issues you may be having, and deliver the solutions that are best for you. They’re glad to take care of all the complicated stuff for you, too, like getting your new device set up, transferring your contacts and photos, explaining what you’ll see on your next bill, and more.

“If they shop online, they have to figure everything out on their own,” Danny said. “If they make a mistake, Customer Care will have to help them, and those wait times can be an absolute pain.”