Find answers to many of our most frequently asked questions here.
No, we are independently owned. Cellular Sales was founded in 1993. From a single location in Knoxville, TN, we’ve since grown to nearly 800 stores across 40 states.
We’re Verizon’s premier retail partner. That means you’ll receive the same Verizon products, services, promos, and warranties, but with our signature in-person service.
Our consultants work with you one-on-one to ensure you’re getting the best devices and solutions for your needs. They’ll help you get the most out of your tech and your plan, and provide insight into more ways you can save money and create a fuller, richer wireless experience.
As opposed to copper used in cable internet, Fios fiber optic offers higher speeds, reliability, and bandwidth. That means uploading and downloading are equally as fast. That makes it better for streaming movies and tv shows, online gaming, video calls, and more.
Some Verizon promos may take up to one or two billing cycles to appear on your monthly statement. If it doesn’t appear after two cycles, contact your wireless consultant who can follow up.
If you feel you’re missing a discount or promotional item, reach out to your wireless consultant so they can help investigate the missing item further. If you don’t have a consultant, find your nearest Cellular Sales store, and a team member there will be happy to assist you.
We don’t currently take bill payments for your device or Verizon service, but you have a few convenient options to access your payment and account information:
Factors like pro-ration, one-time charges, overages, additional features, insurance, promotions, etc. may be affecting your bill. If you need more information, reach out to your wireless consultant and they can help investigate this issue further.
Device set-up is a standard Cellular Sales fee that covers in-store, in-person service of transferring data, contacts, photos, etc., and is charged at the point of sale. If you were charged incorrectly, please reach out to your wireless consultant or visit a store.
The Verizon activation fee is a one-time charge for adding a new line, or upgrading an existing line on your Verizon account. Both activation and upgrade fees are different from the device set-up fee, which is charged during your in-store visit.
If your wireless device is subject to a Device Payment Agreement or to a two year Verizon service contract, you have 30 days (with the purchase date being Day One) to return or exchange your device. For more information, please refer to our Return Policy.
The 30-day return/exchange policy only applies to devices which are subject to a Device Payment Agreement or to a 2-year Verizon service contract (“Contract Devices”). It does not apply to devices which are not Contract Devices (“Non-Contract Devices”), nor does it apply to any other products sold (“Accessories”). Returns of Non-Contract Devices and Accessories are at the discretion of Cellular Sales based on purchase date, condition, and other applicable factors, and Cellular Sales reserves the right to reject any return of a Non-Contract Device or Accessory. Gift cards are not eligible for return except as required by law. For more information, please refer to our Return Policy.
Choose a location on our store locator to find the nearest Cellular Sales location and we’ll be happy to check if the device you’re looking for is available.
Stop by any Cellular Sales location to open a new account and switch to Verizon service.
Before coming in, though, please be aware of the following:
We’re happy to help you do that. Simply visit any of our retail locations to speak with a wireless sales consultant. To find a Cellular Sales near you, use our online store locator.
Absolutely! Our knowledgeable Cellular Sales consultants are always happy to help. You’ll receive expert-level insight and service in moving your important files, photos, and data to your new smartphone.
We can help you with that. Contact your consultant or visit one of our stores and we’ll try to look into your status. You could also check the Verizon online rebate center.
Our team will help you with any technical questions and work with you to find solutions. You may also find the answers you need by using Verizon’s smartphone and tablet simulators to explore and learn more about your device.
We have insurance options to cover your device in case of damage, loss, or theft. Come to a store to speak with a consultant to review your account and learn about the best ways you can protect your device.
We hope you were satisfied with the attention and service you received at your local store. Please share your positive experience by posting a review on Google or Yelp.
We apologize for your unsatisfactory experience and want to make it right. Tell us about it by giving us a call and we’ll do our best to help.