Privacy Policy

We, us, our

Cellular Sales Management Group, LLC

Cellular Sales Privacy Office

[email protected]

(877) 851-0649  

9040 Executive Park Drive,

Knoxville, Tennessee 37923

Personal information

Any information relating to an identified or identifiable individual

Sensitive Personal Information

Personal information revealing a consumer’s social security number, driver’s license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer’s health, sex life, or sexual orientation, contents of a consumer’s mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status

Our Products and Services

We provide information about products and services that are available through our Verizon® branded stores, the locations of our Verizon branded stores, contact information for our team members, and, if you apply for a career on our website, you will be redirected to our third-party talent acquisition provider.

Categories of Personal Information

Specific Types of Personal Information Collected

Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers)

We may collect information such as your name, telephone number, and email address.

Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information

We may collect information such as your name, telephone number, and email address.

Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account

None

Characteristics of protected classifications under California or federal law

None

Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

None

Biometric information

None

Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement)

We may collect information about your access to our website, we may collect information about the device you use to access and how you use it. This information may include the type of device, your operating system, your browser, your internet service provider, your domain name, your internet protocol (IP) address, your device identifier (or UDID), the date and time that you accessed our service, the website that referred you to our website, the web pages you requested, the date and time of those requests, and the subject of the ads you click or scroll over further including any browsing history, search history, interaction with our website, application, or advertisements. In the event you contact us with a customer service or other matter, your telephone call may be recorded, and any other method of contact may be archived, for quality assurance purposes.

Geolocation data

None

Audio, electronic, visual, thermal, olfactory, or similar information

None

Professional or employment-related information

If you apply for a career on our website, you will be redirected to our third-party talent acquisition provider. They may collect professional or employment-related information on our behalf.

Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA)

If you apply for a career on our website, you will be redirected to our third-party talent acquisition provider. They may collect education information on our behalf.

Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes

We may collect information about your preferences.

Racial or ethnic origin, religious or philosophical beliefs, union membership, or citizenship or immigration status

If you apply for a career on our website, you will be redirected to our third-party talent acquisition provider. They may collect demographic information on our behalf.

Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication

None

Genetic data

None

Processing of biometric information to uniquely identifying a consumer

None

Health information

If you apply for a career on our website, you will be redirected to our third-party talent acquisition provider. They may collect demographic information on our behalf.

Sex life or sexual orientation

If you apply for a career on our website, you will be redirected to our third-party talent acquisition provider. They may collect demographic information on our behalf.

What we use your personal information for

Our reasons

To prevent and detect fraud against you or Cellular Sales Management Group, LLC

For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you

Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies

To comply with our legal and regulatory obligations

Ensuring business policies are adhered to, e.g., policies covering security and internet use

For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you

Operational reasons, such as improving efficiency, training, and quality control

For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price

Ensuring the confidentiality of commercially sensitive information

For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information

To comply with our legal and regulatory obligations

Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures

For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price

Preventing unauthorized access and modifications to systems

For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you

To comply with our legal and regulatory obligations

Updating and enhancing customer records

To comply with our legal and regulatory obligations

For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products

Marketing our services and those of selected third parties to:

·        Existing and former customers

·        Third parties who have previously expressed an interest in our services

·        Third parties with whom we have had no previous dealings

For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers

To send you personalized promotions and special offers

To communicate with you about services, accounts, programs, contests, and sweepstakes

To post your comments or statements on our websites

To send you personalized promotions and special offers

Disclosure of Personal Information We Collect About You

You have the right to know, and request disclosure of:

·        The categories of personal information we have collected about you, including sensitive personal information

·        The categories of sources from which the personal information is collected

·        The categories of third parties to whom we disclose personal information, if any –and–

·        The specific pieces of personal information we have collected about you

Please note that we are not required to:

·        Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained

·        Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or–

·        Provide the personal information to you more than twice in a 12-month period

Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose

In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know:

·        The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and–

·        The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose

You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information.

Right to Limit Use of Sensitive Personal Information

You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to:

·        Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services

·        To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, if the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business –and–

·        As authorized by further regulations

You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

·        Delete your personal information from our records –and–

·        Delete your personal information from our records –and–

·        Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort

Please note that we may not delete your personal information if it is reasonably necessary to:

·        Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us

·        Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes

·        Debug to identify and repair errors that impair existing intended functionality

·        Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law

·        Comply with the California Electronic Communications Privacy Act

·        Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent

·        Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us

·        Comply with an existing legal obligation –or–

·        Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

Right of Correction

If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.

Protection Against Retaliation

You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things:

·        Deny goods or services to you

·        Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties

·        Provide a different level or quality of goods or services to you –or–

·        Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services

Please note that we may charge a different price or rate or provide a different level or quality of Our Products and Services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.

Colorado

Residents of Colorado are covered by the Colorado Privacy Act. The Colorado Privacy Act includes the rights under the CCPA/CPRA with the following differences. The right to opt-out of certain processing is limited to processing data for profiling and targeted advertising purposes. Consumers will be asked to opt-in prior to processing of sensitive data.

Connecticut

Residents of Connecticut are covered by the Connecticut Data Privacy Act, which tracks the Colorado Privacy Act.

Delaware

Residents of Delaware are covered by the Delaware Personal Data Privacy Act, which tracks the Colorado Privacy Act.

Maryland

Residents of Maryland are covered by the Maryland Online Data Privacy Act, which is effective 1 October 2025. The Maryland Online Data Privacy Act tracks the Colorado Privacy Act.

New Hampshire

Residents of New Hampshire are covered by the New Hampshire Senate Bill 255, which tracks the Colorado Privacy Act.

New Jersey

Residents of New Jersey are covered by the New Jersey Senate Bill 332, which tracks the Colorado Privacy Act.

Oregon

Residents of Oregon are covered by the Oregon Consumer Privacy Act, which tracks the Colorado Privacy Act.

Tennessee

Residents of Tennessee are covered by the Tennessee Information Protection Act which is effective 1 July 2025. The Tennessee Information Protection Act tracks the Colorado Privacy Act.

Texas

Residents of Texas are covered by the Texas Data Privacy and Security Act, which tracks the Colorado Privacy Act.

Utah

Residents of Utah are covered by the Utah Consumer Privacy Act, which tracks the Colorado Privacy Act with a few exceptions. The Utah Consumer Privacy Act does not have a Right of Correction or an opt-in prior to processing of sensitive data.

Virginia

Residents of Virginia are covered by the Virginia Consumer Data Protection Act, which tracks the Colorado Privacy Act.

Our contact details

Cellular Sales Privacy Office

9040 Executive Park Drive,

Knoxville, Tennessee 37923

[email protected]

(877) 851-0649