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Don't miss out on protection
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Don't get ghosted

Unprotected devices are spooky. Let us help you get your eligible devices covered today.

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Verizon V

We've got your back

Damage, loss, theft and post-warranty malfunctions are all covered with Verizon Mobile Protect. Get as soon as same-day repair or replacement including cracked screen repairs for select smartphones.
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Plus, enjoy 24/7 access to technical support and premium digital security tools.
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Monthly pricing

$19/mo for most devices

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Protection to keep your day going

Cracked screen repairs, spam call blocking and more, we’ve got you.

Free screen repair
It’s what Verizon Mobile Protect is all about, worry-free unlimited number of cracked screen repairs. Get peace of mind knowing your eligible smartphone screen is covered.
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Worry less, live more
Life happens. That’s why you get an unlimited number of claims for loss, theft, damage or post-warranty malfunctions to keep your device protected.
Power up your day
Battery not holding a charge? Get a fast battery replacement, so your smartphone powers through your day.
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Don’t let damage erase your memories
With data recovery, we help recover your precious data, even from a damaged smartphone.
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Delivery + setup as soon as same day with Pro On the Go
Need a new phone? We’ll come to you. Get your replacement up and running as soon as same-day.
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Major protection, minor expense
Accidents happen, we get it. That’s why your deductible is just $99 max per claim for each damaged device replacement, so you can get back to what matters most without breaking the bank.
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Your digital world, covered 24/7
Get more protection from our app – from silencing spam calls and scanning for viruses to identity theft alerts and 24/7 tech support, our digital security and privacy tools help keep your data private and your connections secure.
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In-person device refresh
Get your device working its best with device optimization. Plus get screen protectors installed at no extra cost.

Verizon Mobile Protect makes it easy

Hear how our customers are saving time and money with device coverage.

“With 3 kids and a deployed husband, I couldn't have asked for an easier experience. Having someone come to me instead was a blessing.”

Amanda B.

MI

“Everything was easy and the phone was restored to perfect working order. I am very pleased.”

David K.

OH

“Once the repair man showed up it took him literally less than 15 minutes to replace front and back screens and the cameras.”

Kathleen C.

TX

Individual experiences may vary.

FAQ

Find answers to a few major ones below.

  • How do I use Verizon Mobile Protect?

    To file a claim, you have a couple of options.

    Online

    Visit the Asurion Claims Portal or go to Manage Device in MyVerizon. Note that you need to be an Account Owner or Manager.

    By phone

    You can also call Asurion at (888) 881-2622.

    Here's what you'll need to help the process go smoothly:

    • Your device details. That includes make, model, and wireless or serial number.
    • Info about your incident. The date and a description about what happened (theft, loss, damage, drop, etc.)
    • Payment method. Your credit or debit card information to pay the deductible.

    Your claim may result in the following services:

    Repair

    You may be directed to a local repair service, or a technician may be sent to you. Available same day in select areas for eligible devices.

    Replacement

    You may receive a replacement device if repair isn't an option, or your phone has been lost or stolen.

    Return

    If you receive a replacement, but still have your damaged device, you may need to send it back within a certain timeframe to avoid a non-return fee.

  • Who is eligible for Verizon Mobile Protect?

    To be eligible for Verizon Mobile Protect, enroll within 30 days of one of the following events:

    1. Activate a new device on a new or existing line
    2. Bring your own device and activate it on a new line, provided the device meets the following criteria:
      • Is fully functioning, without damage (including cracked glass screens) and free of defects
      • Isn't lost or stolen

    You can also check your eligibility in My Verizon. If Device Protection is listed under the Get Products tab, you're eligible to enroll.

    If you're bringing your own device, you can check device compatibility before signing up for a new line of service.

    Open enrollment

    If you don't sign up within that first 30-day period, you'll have other chances during the year. Open enrollment takes place during spring and fall, allowing you to join Verizon Mobile Protect within a certain date range.

  • Do I need Verizon Mobile Protect?

    If you hate having to wait for device replacement or repairs, and paying out of pocket for them, you need Verizon Mobile Protect. Accidents, drops, damage, and theft can happen at any moment. Verizon Mobile Protect ensures that you're taken care of when they do.

    Making a claim is easy and convenient, with options to file both online and over the phone. You're allowed unlimited claims, so even if you've got bad luck or are just accident prone, you're covered. Plus, with 24/7 tech support and digital security tools, you're even safeguarded from threats you aren't immediately aware of.

Uncomplicate the claim process

Start a claim, manage it, and track its progress. Or stop by a store to enroll today.

Make a claimFind a location

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