Customer Support

We're here. We're ready.

We want to provide our customers with the best experience possible. That’s why we’ve compiled a list of common questions that can get answers quickly. If you aren’t able to find the answer you’re looking for, fill out the form or give us a call below and a customer service team member will reach back out to you.

Health & Safety

We’ve put CDC-recommended health and safety measures in place at our stores, including:

  • Limited number of customers allowed inside at once
  • Enforcing social distancing of 6’
  • Asking team members to stay home if they feel unwell
  • Disinfecting high-traffic areas other hard surfaces throughout the day
  • Curbside pickup service to minimize contact (at select locations)

Service

Stop by any Cellular Sales location to open a new account and switch to Verizon service.

Before coming in, though, please be aware of the following:
  • A credit check is required, and certain fees may apply
  • When you activate a new line with Verizon, you’ll have the option to transfer your current mobile or landline number from another carrier
  • Most phone numbers are eligible for transfer to Verizon from another carrier
  • Some numbers may be limited based on geography, service area coverage, technology, or ownership of the line you’re transferring the number from

We’re happy to help you do that. Simply visit any of our retail locations to speak with a wireless sales consultant. To find a Cellular Sales near you, use our online store locator.

Absolutely! Our knowledgeable Cellular Sales representatives are always happy to help. You’ll receive expert-level insight and service in moving your important files, photos, and data to your new smartphone.

Inventory Availability

Choose a location on our store locator to find the nearest Cellular Sales location and we’ll be happy to check if the device you’re looking for is available.

Payment

We don’t currently take bill payments for your device or Verizon service, but you have a few convenient options to access your payment and account information:

  • Visit one of our stores
  • Download the MyVerizon app, or
  • Log in to Verizon Wireless’ online payment site

Factors like pro-ration, one-time charges, overages, additional features, insurance, promotions, etc. may be affecting your bill. If you need more information, reach out to your wireless consultant and they can help investigate this issue further.

Contact

Our wireless consultants are ready and happy to assist you. The fastest way to reach them is by using our online store locator to look up specific retail location hours and contacts.

Not at all. Appointments are not required and walk-ins are welcome. However, store capacity and wait times may be impacted due to COVID-19 restrictions. We appreciate your patience as we try to serve all of our customers safely.

Device Returns & Trade-Ins

If you purchased a device under a 24-month device payment agreement or a 2-year contract, then you have a 14-day return/exchange policy.

Use our online store locator to find a nearby Cellular Sales store and stop by to begin the return process. Restrictions may apply.

The 14-day return-exchange policy only applies to devices and accessories that were purchased along with a new Verizon account activation or an upgrade to an existing Verizon account. Returns of non-contract devices and accessories are at Cellular Sales’ discretion.

All trade-ins are final, but we may be able to help with a similar device or other alternative. Visit a Cellular Sales store to learn more.

Contact us using the form below about your issue and we’ll do our best to help.

Experience

If you feel you’re missing a discount or promotional item, reach out to your wireless consultant so they can help investigate the missing item further. If you don't have a wireless consultant, find your nearest Cellular Sales store. and a wireless consultant from there will be happy to assist you.

We apologize for your unsatisfactory experience and want to make it right. Tell us about it by filling out our online form below or call us and we'll do our best to help.

Fees

Device set-up is a standard Cellular Sales fee that covers in-store, in-person service of transferring data, contacts, photos, etc., and is charged at the point of sale. If you were charged incorrectly, please reach out to your wireless consultant or visit a store.

The Verizon activation fee is a one-time charge for adding a new line, or upgrading an existing line on your Verizon account. Both activation and upgrade fees are different from the device set-up fee, which is charged during your in-store visit.

Contact customer service

  • Monday 8:00AM - 8:00PM EST
  • Tuesday 8:00AM - 8:00PM EST
  • Wednesday 8:00AM - 8:00PM EST
  • Thursday 8:00AM - 8:00PM EST
  • Friday 8:00AM - 8:00PM EST
  • Saturday 8:00AM - 6:00PM EST
  • Sunday Closed

Can't find the answer you're looking for?

Complete the form below and a member of our Customer Service team will get back to you as soon as possible. Our submissions are handled in the order they are received.