Return policy

Worry Free Period.  Except as otherwise provided herein, if you are not satisfied with the wireless device(s) identified in the Bill of Sale (your “Device”), we will afford to you a refund or credit toward an alternative device provided: (i) you return the Device to a Cellular Sales store within 30 days (the “Worry Free Period”), with today being considered day 1, and (ii) the Device is returned in the original box along with the included accessories, packaging & UPC label, all in like-new condition (if this condition is not satisfied, we may, at our discretion, elect to accept the return subject to payment of a damage charge in the form of a RESTOCKING FEE).  If you return your Device and elect to cancel your Verizon Agreement rather than select an alternative device, the RESTOCKING FEE then in effect will apply, and CERTAIN VERIZON FEES MAY NOT BE REFUNDED (see below). 

RETURNED DEVICES MAY BE RESOLD.  YOU ARE RESPONSIBLE FOR DELETING ALL DATA ON ANY RETURNED DEVICE AND AGREE TO HOLD US HARMLESS FROM AND AGAINST ALL CLAIMS ARISING FROM THE EXISTENCE OF YOUR DATA ON THE RETURNED DEVICE.

Non-Contract Devices and Accessories. The Worry Free Period applies only to wireless devices which are subject to a Device Payment Agreement or to a 2-year Verizon service contract (“Contract Devices”).  The Worry Free Period does not apply to devices which are not Contract Devices (“Non-Contract Devices”), nor does it apply to any other products sold (“Accessories”).  Returns of Non-Contract Devices and Accessories are at the discretion of Cellular Sales based on purchase date, condition, and other applicable factors, and we reserve the right to reject any return of a Non-Contract Device or Accessory.  Gift cards are not eligible for return except as required by law.

Return/Termination of Verizon Agreement.  In the event you elect to return, rather than exchange, your Device or terminate your Verizon Agreement, you will be responsible for usage fees incurred and certain activation fees and upgrade fees charged by Verizon may not be refundable.