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Family Money Free Trial Offer Terms

Effective February 1, 2021

This Family Money Free Trial Offer (this “Offer”) is applicable to Verizon promotional trials of its Family Money Service, pursuant to these promotional terms (“Free Trial Offer Terms”) to users who download the Family Money app from theGoogle Play Store or Apple App Store and meet the Offer Eligibility requirements and other terms below.

Offer Eligibility

To be eligible for this offer, you must: (i) be a natural person, 18 years of age (or older if you reside in a state where the majority age is older) and be able to enter into a legally binding contract; (ii) be a new customer of Family Money who has successfully signed up for the Family Money Service through the Family Money app; (iii) be located and reside in the United States (U.S.); and (iv) link to the Family Money Service a valid U.S. bank account for use in paying fees for the Family Money Service and to fund your account, and provide payment authorization for such use.

Offer Duration and Terms

You may have access to the Family Money Service when you download and meet the requirements of the Family Money app; meet the Offer Eligibility criteria; and agree to and comply with the terms of the Family Money Terms of Service and Family Money Prepaid Card Account and Visa® Cardholder Agreement (“MCB Cardholder Agreement”).

The Trial Offer is:

  1. for an initial thirty (30) day trial period (“Trial Period”);
  2. for up to two kids (ages 8 to 17), with each child receiving a Family Money prepaid debit card (“Prepaid Card”) upon trial activation;
  3. free during the Trial Period without being charged the otherwise applicable $5.99 Monthly Fee for the Family Money paid plan (which fee is an automatic recurring bank fee that is debited from your Wallet or default bank account each month (30 days from renewal date) once the Free Trial ends unless for cancel prior to the end of the Free Trial (See below under Cancellation)).

Other fees may apply including for expedited shipping and replacement Cards (see the MCB Cardholder Agreement for the bank fee schedule). Please check with your financial institution to determine if it charges any fees in connection with processing of your Family Money related transactions (e.g. any fee for withdrawals, deposits, returns, declines, or transfers).

This Offer is available while supplies last. Verizon reserves the right to modify or terminate this Offer at any time and for any reason. After such time, Verizon shall not be obliged to accept redemptions or any further attempts to access the Offer.

Trial Activation

To sign-up for Family Money and activate the Trial, you must link an external bank account and authorize use of the account with the Family Money Service. You will be required to share external bank account information with our vendor for bank linking (Plaid, Inc.), who will verify your authority and/or access to the bank account. The Free Trial is activated only after you agree to the terms of the Family Money Auto-Renew Authorization Terms and these Terms and upon Verizon confirming that you have successfully verified and linked your external bank account. To view the status of your Trial you can go to your App Account Settings.

After Trial Period Ends – Paid Service

At the end of the Trial Period, you will automatically be debited the $5.99 U.S. Monthly Fee. At that time, payment will be deducted from your Family Money Wallet Account or linked default bank account monthly in advance. Your Monthly Fee will automatically renew every 30 days (from your plan start date) unless and until you cancel (see below for how to cancel).


To avoid being charged the Monthly Fee after the Trial Period ends, you must cancel Family Money prior to the end of the Trial Period. You can cancel the Trial at any time through the Family Money app. To cancel, go to the app Account Settings – Manage My Account – My Plan – Cancel Trial. You may also cancel by calling Family Money Account Services at 1-844-936-6639. Cancellation is effective upon submitting request before the trial ends.

If you cancel during the Trial Period you will be able to use the Service for the remainder of the Trial Period. Canceling stops the recurring Monthly Fee deduction, but does not refund any other Family Money fees (e.g. replacement card or expedited shipping fees) or charges of your linked bank paid through the date of cancellation, if any.

If you cancel, for any positive Card balance(s), you have the option of requesting a refund by check for any funds remaining on the Prepaid Card Account(s) (less any applicable charges or fees) or your kids can continue to use their Prepaid Cards until the funds run out, to the end of the Trial Period. You will be able to access the Family Money Card transaction history on the Family Money app for sixty (60) days from the effective date of cancellation.

Your termination of the Family Money Trial will not affect any of our rights or your obligations arising under Family Money before termination. If the Family Money Service is canceled by us when there is a balance in the Prepaid Card account, we will send you a check in the amount of the Prepaid Card Account balance minus any applicable Family Money fees per the MCB Cardholder Agreement. Any check we send will be sent to the address on file in our records.


The Family Money Prepaid Visa Card is issued by Metropolitan Commercial Bank (Member FDIC) pursuant to a license from VISA U.S.A. Inc. “Metropolitan Commercial Bank” and “Metropolitan” are registered trademarks of Metropolitan Commercial Bank. Any information that we may collect and process under these Free Trial Offer Terms is subject to the Family Money Privacy Policy.

Contact Us

If you have questions about the Verizon Family Money free trial, reach out to a Cellular Sales store near you