Answers - plans and coverages

SOLUTION:

Our New Every Two program is available to you by maintaining a 2-year contract. If you would like to sign up for a 2-year contract today, your phone will be less expensive and you will remain enrolled in the New Every Two program. If you upgrade your phone without a 2-year contract, you will lose the future benefit and will automatically be de-enrolled.

If you enrolled in the program on or after 11/25/02, you must take advantage of the New Every Two offer within six months of becoming eligible; otherwise you may be charged full retail price to upgrade your current handset. The discount amount will be applied toward the 2-year Customer Agreement retail price. Secondary Family SharePlan lines are not eligible to participate in the program. The New Every Two discount cannot exceed the price of the phone after mail-in rebates.

If your 2-year Customer Agreement with a digital calling plan of $34.99 or higher began on or after 6/02/03, you were automatically enrolled in the program. Customers who began their 2-year agreements on or after 4/01/00 on a digital calling plan of $35.00 or higher were also automatically enrolled in the program.

If you enrolled in the program prior to 2/5/06 and continued to meet the requirements of the program, you will be eligible for a free phone up to $100.00, or a credit of up to $100.00 toward a more expensive phone, when you become eligible for your next New Every Two upgrade (after which time you will be enrolled in the $50/$100 New Every Two program described above). New Every Two discount amounts and calling plan tiers subject to change at Verizon Wireless' sole discretion.

SOLUTION:

The primary line is eligible to participate in New Every Two. Secondary lines are not eligible for the program.

SOLUTION:

Roadside Assistance is a service that provides you with emergency roadside services anywhere in the continental United States and Canada, 24 hours a day, 7 days a week. So if you have a dead battery, a flat tire, or you've locked yourself out of your car, simply call Roadside Assistance and a representative will help you.

SOLUTION:

Battery Boost
If your vehicle will not start, a battery boost will be provided at no charge in an attempt to start the vehicle.

Tire Service
If your vehicle's tire is flat, we will send a service provider to replace the flat at no extra charge. If the vehicle's spare tire is inflated and serviceable, it will be installed to replace a flat tire.

Fuel Delivery
If your vehicle runs out of gas, a free limited supply of fuel will be delivered so you can reach the nearest open service station.

Lockout Service
If the keys are lost or locked inside the vehicle, we will make arrangements for a locksmith service and cover up to $50 in charges.

Extricating/Winching
A service provider will free your vehicle when it can be safely reached from a normally traveled or established road or thoroughfare. You will be notified of any charges exceeding $100, and will be responsible for paying charges in excess of $100 directly to the service provider.

Towing
If your vehicle suffers a mechanical failure or collision, it will be towed to the service provider's location or up to ten miles in any direction:

When a vehicle cannot be driven after attempting any of the above-listed services, it will be towed to the service provider's facility rendering the service, or a maximum of ten driving miles in any direction from the point of disablement, at no additional charge. The service provider may provide additional towing mileage at your request and expense and following the service provider's disclosure of the applicable rates. Unless prohibited or limited by local or state regulation, you shall pay for the additional towing mileage charges at the time the service is rendered, as directed by the service provider.