Answers - billing and account questions
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How do Get It Now downloads appear on my bill?
How do Get It Now downloads appear on my bill?
SOLUTION:
Get It Now downloads are distinguished as a data call to the mobile number 777-000-0000. Currently the only way to differentiate between a Get It Now session and a Mobile Web session is to match the date of the airtime charge to the date of the download displayed in the Service Charges and Credits section of the bill.
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How do I end the recurring monthly charges for a Get It Now application?
How do I end the recurring monthly charges for a Get It Now application?
SOLUTION:
To disable/remove applications on our more popular handsets, follow the instructions below:
LG VX6000
1. Press the left soft key for Menu.
2. Select Get It Now (5).
3. Select Get Apps (1).
4. Select Settings.
5. Select Manage Apps.
6. Select the application that you wish to disable or remove by pressing the OK button.
7. Choose Cancel Subscription or Remove.LG VX4400
1. Press the left soft key for Menu.
2. Select Get It Now (5).
3. Select Get Apps (1).
4. Select the shopping cart icon.
5. Select Options.
6. Select the application that you wish to disable or remove by pressing the OK button.
7. Select Disable or Remove.Motorola T720 / T730
1. Press the Menu button.
2. Select Get It Now.
3. Select the shopping cart icon.
4. Select Options.
5. Select the application that you wish to disable or remove.
6. Select Disable or Remove. -
Will Verizon Wireless charge me any fees for porting my service?
Will Verizon Wireless charge me any fees for porting my service?
SOLUTION:
Verizon Wireless does not charge a specific fee for porting numbers to or from our service. Unlike some wireless companies, we have not charged customers for the upfront costs of preparing for number portability before the mandate becomes effective. Important Note: If you port out from us, you will be responsible for any accrued charges, and any applicable early termination fee if you port out before the end of your minimum term.
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Does it cost anything to download the Mobile Instant Messaging application?
Does it cost anything to download the Mobile Instant Messaging application?
SOLUTION:
No. The Mobile Instant Messaging application is available at no charge to download, but Airtime (KBU) charges do apply during the download process.
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Is there a subscription charge for Mobile Instant Messaging?
Is there a subscription charge for Mobile Instant Messaging?
SOLUTION:
No. The only charges are for the TXT Messages used to send and receive Instant Messages, receive the Contact List, and send Service Requests (Sign on, Refresh Contact List, Add Contact, Block Contact, Sign Out, etc.)
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Will Instant Messages count against my TXT messaging bundle?
Will Instant Messages count against my TXT messaging bundle?
SOLUTION:
Yes. Instant Messages are charged just like TXT Messages, so you can use your TXT bundle or pay as you go. Instant Messages are not included as IN messages in any Unlimited Messaging bundle.
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What happens when I transfer the phone to a new billing party?
What happens when I transfer the phone to a new billing party?
SOLUTION:
The person who is taking over the account will need to meet the program requirements (price plan $34.99 or higher). The person on the new account will be allowed to keep the same New Every Two Redemption Date as the customer on the original account had, as long as they have not purchased a new phone at a discounted rate. The customer on the new account will be required to sign a new 2-year contract on a calling plan $34.99 or higher at the time of completing their New Every Two Redemption.
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How much does No Answer/Busy Transfer cost?
How much does No Answer/Busy Transfer cost?
SOLUTION:
Airtime charges in accordance with your Calling Plan apply to all forwarded calls, even if you forward your calls to a landline number. There is no monthly fee on most Verizon Wireless plans (a fee may apply on some retired plans.) Long distance is not charged on forwarded calls if your calling plan includes long distance. If your plan does not include long distance, then charges may apply.
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How much does it cost to send/receive a picture/video message?
How much does it cost to send/receive a picture/video message?
SOLUTION:
Picture Messages: If you are on a Pay as You Go plan, it costs 25 cents per message (including sounds and text) plus airtime that is billed per your voice calling plan. It takes about one minute or less of airtime to send a picture message with a single photo or graphic and up to 1,000 text characters (actual time varies by message size). If you subscribe to a data plan or feature that does not include unlimited data usage, data used to send and receive picture messages will be deducted from your monthly data allowance or charged at the applicable per-kilobyte rate, even if you also subscribe to a voice calling plan.
Video Messages: If you are on a Pay as You Go plan, it costs 25 cents per message (including text) plus airtime that is billed per your voice calling plan. It takes about two minutes or less of airtime to send a video message (actual time varies by message size). If you subscribe to a data plan or feature that does not include unlimited data usage, data used to send and receive video messages will be deducted from your monthly data allowance or charged at the applicable per-kilobyte rate, even if you also subscribe to a voice calling plan.
PIX/FLIX Monthly Plans: If you subscribe to a plan that includes a monthly picture/video message allowance, each picture/video message sent and received will deduct from your allowance and airtime charges will apply per your voice calling plan. If you exceed your picture/video monthly allowance, excess picture messages and video messages sent will cost 25 cents per message plus airtime. If you subscribe to a data plan or feature that does not include unlimited data usage, data used to send and receive picture messages will be deducted from your monthly data allowance or charged at the applicable per-kilobyte rate, even if you also subscribe to a voice calling plan.
You can really save with our picture/video messaging bundles.
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Does it cost me to send picture messages from PIX Place?
Does it cost me to send picture messages from PIX Place?
SOLUTION:
No. However, if you send a picture / video message to a friend's Verizon Wireless phone, he/she will be charged for receiving either a picture message, video message or a text message, depending on what type of phone they have.
Note: At this time you cannot send messages from Pix Place to subscribers with non Verizon Wireless phones. You can however send to any your messages to any valid E-Mail addresses.
If we can't find an answer to your question, it will be forwarded to one of our wireless cell phone store experts to answer. Their answer will be posted online and also sent to you via email.