Answers - 4g mobile broadband

• General Information


• Devices


• Coverage


• Security

General Information

What is LTE?

LTE or Long Term Evolution is the next generation of wireless which uses an IP (Internet Protocol) based infrastructure. LTE will allow Verizon Wireless to continue to meet increasing customer needs for a higher bandwidth. LTE will provide low latency service that works broadly in the United States and globally. Also, a majority of carriers around the world have chosen LTE as their long term direction. This will help Verizon Wireless meet consumer demand for mobilizing the many applications consumers frequently use when tethered to high-bandwidth wired networks.

What is 4G?

4G is the fourth generation of wireless known as LTE. 2G brought us digital voice and text messaging. The wave known as 3G brought us high-end data devices with fast web browsing and apps. With 4G, business applications that in the past required wired networks will be made wireless and it will run at the speed of light.

Not all 4G services will be the same. Verizon Wireless has taken the necessary steps to make Verizon Wireless 4G LTE the best 4G service available anywhere.

How can 4G Mobile Broadband help me and my company?

4G Mobile Broadband has many benefits.

• Faster data rates and reduced latency. With 4G LTE you will have the best and most responsive internet connections. This will enable you to use multimedia-based devices and applications. This will include video conferencing and real time security monitoring. You will also be able to work remotely on projects that used to keep you confined to your office.


• Global adoption. Around the globe, over 130 carriers have chosen LTE as their 4G technology. What this means is that in the future customers will be able to travel from country to country and be able to use the same device. This is very similar to the way the GSM technology, SIM cards, have been widely adopted globally today.


• Future availability of more 4G devices and applications. Due to the fact that LTE has been adopted by carriers worldwide, there will be a larger variety of devices and applications from cell phone makers to support the demand for LTE and innovative applications. These advances in technology will promote maximum efficiency for businesses and consumers.


• Backward compatibility with existing 3G network.


• Through any 4G device your 3G connections will be maintained in non-4G coverage areas. This will enable you to enjoy 4G in coverage areas as well as stay connected with 3G in other areas.

Do I need to sign up with a landline provider of internet in order you use 4G Mobile Broadband?

No, 4G Mobile Broadband will provide complete Internet access. A separate Internet service provider account will not be necessary.

Does Verizon Wireless provide email accounts for the subscribers of 4G Mobile Broadband?

Verizon Wireless does not provide email accounts for its 4G customers at this time. Customers will be able to use the 4G Mobile Broadband networks and their internet browser the gain access to their existing email accounts to send and receive email while away from the office. You may check with your IT department regarding intranet access requirements.

How does setup on the Mobile Broadband device work?

Setup with our Mobile Broadband devices is easy. We provide a software installation CD with our devices that assist with the installation of the USB modem drivers and the software onto your laptop computer. Once the installation is complete you can be on your way, browsing the web in no time.

What computer operating systems do not have 4G Mobile Broadband support?

4G Mobile Broadband service supports Windows 7®, Vista® and XP®, but we are diligently pursuing the support of additional operating systems.

How can I check usage for data for my Mobile Broadband device?

It is easy to check your unbilled monthly data usage. You can check it through the following options.

• Your online account management tool (My Verizon, My Business Account or Verizon Enterprise Center).


• Click the "Usage" tab on VZAccess® Manager.


• Dial *611 from your Verizon Wireless handset. You must have your Mobile Broadband device mobile number available to check usage.

What types of applications/services are likely to lead to high data usage?

Streaming videos and certain applications can typically lead to high data usage. For more information, refer to the online Data Calculator.

Does Verizon Wireless send a message when my 4G Mobile Broadband data usage approaches my allowance limit?

Yes, Verizon Wireless will send you a text message to your Mobile Broadband Device. You can view this message by selecting the "Text Messaging" tab on VZAccess Manager. The text messages will appear when your usage reaches 50%, 75%, 90% and 100% of your monthly data allowance. However, there will be a lag until the beginning of your first full bill cycle for your 4G Mobile Broadband service. This lag will be as long as 8 hours between the end of a data sessions and the point at which your data usage is applied to your account. For this reason, it is possible to exceed your usage allowance before receiving a text message. If you would like to set different thresholds and or specifically select the phone number(s) and email addresses where alerts will be send, you can manage these selections on your online Verizon Wireless account.

Do software updates count towards my Mobile Broadband allowance?

Yes, download for computer operating system updates, anti-virus, and other software updates will count against your Mobile Broadband allowance. You may change your computer settings so that these updates don't automatically download unit you approve the download. This will give you a chance to reach a WiFi hotspot so that you may download these updates without using your data useage.

Do I have to turn anything else on when using the Mobile Broadband service from my netbook?

With some models of netbooks purchased from Verizon Wireless, you may need to make sure that the power switch (if any) for the embedded wireless card is in the "on" position, and also launch VZAccess Manager. If you purchased your netbook elsewhere, you may or may not need to check the power switch for the embedded wireless card (if any). Some netbook vendors also use connection manager software other than VZAccess Manager.

Do I need my 4G Mobile Broadband device to connect to a Verizon Wi-Fi hotspot?

Yes, whenever you would like to use a Verizon Wi-Fi hotspot, your Mobile USB modem must be connected to your laptop.

Why can't I send email through my existing ISP mail account?

If you are having trouble sending email let it be known that some ISPs (Internet Service Providers) require their customers to authenticate before sending email from other networks, such as Verizon Wireless' network. Please contact your email service provider for assistance in configuring your mail client.

Devices

Will my 4G device work on the 3G network?

Yes: Verizon Wireless' 4G devices are backward compatible with the Verizon Wireless 3G network.

Can I use my current 3G device on the 4G Mobile Broadband network?

Your current 3G device will not be forward compatible with the 4G network. You will need to purchase a new 4G device to be able to gain access to our 4G network. However you will still be able to run your 3G device on our 3G network.

If I am currently a Verizon Wireless customer, do I need a new mobile number for the 4G Mobile Broadband data devices or can I use my existing phone number?

You will need to add an additional mobile number to your account for the data devices. The data devices have their own mobile number (IMEI - International Mobile Equipment Identity), just like a wireless phone.

What is the purpose of the extender cable included with my USB modem (if applicable)?

The extender cable can be used to ensure that you are receiving optimum signal strength for your Mobile Broadband service. This cable plugs into your USB port on your laptop and the USB modem.

Coverage

Where is Verizon Wireless 4G Mobile Broadband Service available?

Verizon Wireless 4G Mobile Broadband is available currently in many major US cities and airports throughout the nation. We will continue to expand our 4G service to cities and towns across the US. 4G devices also provide connectivity to our existing 3G network that is available in thousands of cities and town across the United States.

Security

Is my company's proprietary data secure traveling over the Verizon Wireless 4G Mobile Broadband network?

Verizon Wireless' 4G LTE network incorporates secure storage, mutual authentication, 128 bit encryption and airlink ciphering to protect your data transmissions. Verizon Wireless always recommends you use a VPN and firewall software to provide additional security for your information.

Will 4G Mobile Broadband work with IP Sec and existing VPN Solutions?

Yes, your VPN product should treat the 4G Mobile Broadband data network exactly as it treats the Internet. However, it is recommended that you test your specific VPN over the 4G Mobile Broadband network before you deploy the service. Verizon Wireless' national data sales team, in conjunction with system engineers and data solutions managers, work with customers and VPN providers to enable secure, wireless access to their VPN over the 4G Mobile Broadband network. Your Verizon Wireless sales representative can provide additional information on VPN access over the Verizon Wireless networks. Verizon Wireless Data Sales Engineers are also available to meet with your corporate IT group to answer any questions and ensure a smooth implementation.